Hedland & Newman

Hedland Team

Claire Boyce

General Manager
Email: claire.boyce@crawfordrealty.com.au
Phone: 0455 586 277

Originally from Ireland, Claire relocated to Australia after completing a Bachelor Degree in Economics & a Master’s Degree in Business. With over eight year’s experience in the Real Estate Industry & holding Triennial Licenses in both Western Australia & Queensland, Claire offers an in-depth knowledge of the industry.

With a successful history working in the Pilbara property market, it was a natural progression for Claire to transition to the role of General Manager & Licensee for Crawford Realty, South Hedland. Bringing solid leadership to the business Claire is passionate about offering impeccable service and creating lifelong relationships with her clients

    1. What does customer service mean to you?
      Customer service for me is a combination of attitude, efficiency & problem solving. If a situation is approached with a positive perspective, dealt with in a prompt & effective  manner I believe this is a strategy for successful customer service experience.
    2. Name your proudest achievement’s
      Becoming a mother to my beautiful son and being General Manager of Crawford Realty, supporting our staff and watching them develop and grow their skills on a daily basis.
    3. What’s the one thing you would change in the world?
      Increasing self-awareness – if each day we aim to focus on being more self-aware and understanding ourselves better, our thoughts, emotions, and behaviours can be managed in a more proactive & positive manner, resulting in a more rewarding & fulfilling life for everyone

Erika Maylam

Property Specialist
Email: Erika.Maylam@crawfordrealty.com.au
Phone: 0401 194 223

With 3 years of real estate experience in both Port Hedland and Perth, Erika Maylam has developed a multi-facet understanding of the real estate industry. Erika’s experience allows her to focus’ on negotiating strategic, innovative and fresh ways to manage and protect client’s real estate portfolios. Spending time educating owners about the best ways to attract, manage and secure appropriate returns.

In a tough market, a creative and precise strategy is essential to achieve maximum sales prices in minimal time. Erika’s previous success can be attributed to her knowledge and use of contacts to guide clients through the many aspects of their  investment journey.

Erika’s ultimate goal is to continue to build lifelong relationships with her clients to assist them and their families with all their current and future property needs.

Tessa Hughes

Commercial Sales & Leasing Representative
Email: tessa.hughes@crawfordrealty.com.au
Phone: 0419 916 425

Having come ‘across the ditch’ as many would say back in New Zealand, Tessa has been living in the Pilbara for over 3 years. The Pilbara has gotten into her blood, she enjoys a lifestyle of camping, crabbing and exploring the Pilbara.

Prior to starting her Real Estate Career, Tessa worked in a variety of customer service roles, which had enabled her to hone her people skills. After working in residential property management, Tessa made the change to the Commercial side, where she has been demonstrated as a strong negotiator with a wide knowledge base of Commercial Real Estate in the Pilbara.

Tessa thrives off the challenges that Commercial Real Estate is known for and is driven to provide the best service she can offer.

  1. What does customer service mean to you?
    Having clear communication between clients and having a clear understanding of their needs/wants, whilst ensuring I am responding to all queries within a timely manner.
  1. Name your proudest achievement
    Staying in the Pilbara by myself building a career for myself.
  1. What’s the one thing you would change in the world?
    An increase in people’s view on the use of single use plastic and its effects on the environment surrounding us.

Cheryl Sweeney

Leasing Officer
Email: cheryl.sweeney@crawfordrealty.com.au
Phone: 0467 625 507

Cheryl has been in the housing Industry on and off for 20 years working at GRHO (Government Regional Housing Authority) South Hedland as a Maintenance Officer, then moved onto Perth to work with Century 21 Hillarys as a Property Manager, She has just returned from Perth to join the team here at Crawford’s Realty as the Leasing Officer and look forward to her new venture with a great team.

  1. What does customer service mean to you?
    Listening and understanding goals, requirements and objectives. Communicating between all parties so everyone is aware at all times.
  2. Name your proudest achievement
    Comming Back to Port Hedland and Moving forward in my Career.
  3. What’s the one thing you would change in the world?
    I would Love peace and harmony, there is no difference we are all just humans after all.

Holly Reilly

Senior Property Manager
Email: holly.reilly@crawfordrealty.com.au

Holly came to Port Hedland from New South Wales in 2015 and jumped straight into the real-estate industry. Where she has grown and plans to further her career long term.

With a driven personality and always wishing to educate herself further. Holly prides herself in the extent of knowledge of the industry she has and is grateful for what it teaches her daily.

  1. What does customer service mean to you?
    Customer service to me is ensuring that the customer feels like they have been understood and listened too, delivering a friendly and helpful service throughout any experience
  2. Name your proudest achievement
    My proudest achievement is my son and watching him grow into a strong independent person.
  3. What’s the one thing you would change in the world?
    I would love to see happiness and health throughout the world and acceptance for all humans no matter our differences.

Sachelle Osborne

Property Manger
Email: Sachelle.Osborne@crawfordrealty.com.au

Sachelle moved from Perth to Port Hedland with her husband and two children. She is a qualified Naturopath, but was very excited to begin working with Crawford Realty in the real-estate sector and is also currently studying counselling part-time. Sachelle has strong interpersonal skills, customer service experience and is motivated to help people in whatever field she is working. She enjoys spending time with her family, walking her dogs and getting out in to nature.

  1. What does customer service mean to you?
    Customer service, to me, means being friendly and helpful. Taking the time to listen and devoting the time to ensure that a client walks away feeling better from the experience.
  2. Name your proudest achievement
    My proudest achievement would be my Australian Bravery Medal Award, which I received for pulling two men out of the ocean after their boat sank.
  3. What’s the one thing you would change in the world?
    I would remove prejudice. Often just a conversation to help two parties see each other’s point of view is all it takes to create tolerance.

Barbara Briggs

Property Manager
Email: barbara.briggs@crawfordrealty.com.au

A Kiwi girl who moved over in 2016 because I heard the weather was great and I love it.  I started at Crawford’s late 2016 as a Receptionist and the following year moved over to Inspection Officer. It’s a challenging role and I have to say I learn something new  each week.

  1. What does customer service mean to me
    Customer service means hearing what the customer wants and delivering on this and if this can’t be achieved then advising a solution so both parties are happy
  2. Name your proudest achievement
    Seeing my 3 children grow into happy adults
  3. What’s the one thing you would change in the world?
    For everyone not to take things so seriously and be able to have a laugh.

Leeanne Watson

Commercial Property Manager
Email: commercialpm@crawfordrealty.com.au

Providing a professional and friendly service, Leeanne has worked in the real estate industry for 5+ years in various roles and takes passion in the work she does. Customer service is very important to Leeanne and ensuring customers are satisfied with the service given.

  1. What does customer service mean to you?
    Communicating proactively and positively
  2. Name your proudest achievement
    My beautiful daughter
  3. What’s the one thing you would change in the world?
    The traditional career mentality

Elizabeth Lamprecht

Trust Accountant
Email: elizabeth.lamprecht@crawfordrealty.com.au

Elizabeth is from South Africa and she’s been living in Australia for the last 10 years. She has a son with a trade as an Mechanical Fitter and a daughter as an apprentice to be a Cabinet Maker.  She has been married for 24 years with her soul mate. She loves fishing and camping.

    1. What does customer service mean to you?
      Customer comes first and their needs have to been met in a timely manner. With a happy customer the day is well executed.
    1. Name your proudest achievement
      Diploma in accounts.  To obtain a good job in accounts, that I love and further more I was fortunate to also get my Certificate in Property Management.
    1. What’s the one thing you would change in the world?.
      You cannot change people’s attitude, but you can try to eliminate conflict by treating them with respect and honesty.  It would be nice to be treated like a person and not an object.

Rebecca Sweeney

Admin Support

Paris Kerr

Inspection Officer
Email: paris.kerr@crawfordrealty.com.au

Paris was born in New Zealand and has lived there for 17 years, she recently moved over to Port Hedland and has been here for a year and half, since living here she’s gained customer service from starting as a receptionist in real estate to now being an inspection officer, she loves being apart of the real estate industry and hope to further her career in it.

  1. What does customer service mean to you?
    To me customer service means providing help when needed, listening to them and to approach them in a friendly manner
  2. Name your proudest achievement
    Moving over here and starting a new chapter in my life
  3. Whats one thing you would change in the world?
    For everyone to be more friendly and positive towards the way the world is

Imogen Dyke

Inspection Manager
Email: imogen.dyke@crawfordrealty.com.au

Originally from Tasmania, Imogen relocated with her family to South Hedland in 2014. Truly embedded in the Pilbara, Imogen is proud to call Port Hedland her home. With an avid attention to detail and a passion to expand her knowledge of the Real Estate Industry, Imogen is an up & coming go getter!

  1. What does customer service mean to me
    To me customer service means helping customers with their goals and making sure I can do the best I can to help them achieve those goals.
  2. Name your proudest achievement
    My proudest achievement was graduating high school.
  3. What’s the one thing you would change in the world?
    One thing I would change in the world would be everyone treating  each other with kindness and respect.

Anita Smith

Email: reception@crawfordrealty.com.au

Anita lived in Port Hedland for 7 years before leaving to peruse further studies. She has since returned to Port Hedland to defrost from the cold winters of Perth and has taken up the position of receptionist with Crawford Realty. She has blossomed in her role and is progressively taking on more and more responsibilities. As a natural multitasker – Anita enjoys juggling multiple jobs at once and thrives in the diverse and fast-paced environment of real estate. She hopes to continue to grow and learn within the company and aims to be a highly valued member of the team and community.

  1. What does customer service mean to me?
    Customer service to me is going above and beyond to assist a client and to provide the best possible outcome for all involved.
  2. Name your proudest achievement
    My proudest achievement to date is learning that it is better to be of great value then strive only for success.
  3. What’s the one thing you would change in the world?
    I would encourage everyone to be their most authentic self and to remove the hate and bigotry of the world and replace it with equity for all.